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Customer case: TeliaSonera
TeliaSonera is the dominant telephone company and mobile network operator in Sweden and Finland. The HQ receives tens of thousands of visitors a year and needed to streamline its management of visitors.
TeliaSonera has its headquarters in Stockholm (Sweden), and a steady stream of visitors. Before EastCoast Visit the visitors were handled manually, and the receiver was contacted by phone to retrieve his visit. Receptionists experienced it as difficult to get a hold of the hosts by phone as they often sat in meetings or had disconnected their phones.
Another problem was that staff was dispersed over a large area and in several buildings. This meant that it was a tedious thing for the host to greet its visitors at the main reception.
The new self-service system was implemented where the visitors register themselves on a kiosk with built-in printer where the visitor directly receive their badge. Simultaneously an SMS is sent to the host, which in turn can respond with a specific response code. If the host wants to receive the visitor in another building he enters this buildings number in his reply and the visitor gets instructions where to go As the visitor registration is handled automaticly the visitor gets a quick response from its recipient.
TeliaSonera is the largest telecom operator both in terms of sales and number of customers . The company helps people and companies communicate in an easy, efficient and environmentally friendly way to provide network access and telecommunication services.